PQRS
We hear you. And we respond.
Requests, complaints, claims, suggestions, warranty claims, right of withdrawal, or requests about your personal data. You'll get a filing number with the date and time so you can track it.
Requests, complaints and claimsResponse within a maximum of 15 business days.
Personal dataInquiries within a maximum of 10 business days; claims within a maximum of 15.
Right of withdrawalWithin 5 business days after hiring us; refund within a maximum of 15 calendar days.
Prefer another channel? Email hola@kaiizen.com.co · WhatsApp +57 313 285 4108. If you're not satisfied, you can turn to the Superintendence of Industry and Commerce (SIC).